Welcome Aboard,
Jake!
How and when do I pay?
Payments are made on the first day of each month, by setting up an auto-payment once (scheduled to repeat monthly). This allows you to budget for the lessons, and also locks you into Matt's schedule for the upcoming month.
Can we keep lessons going during the school holidays?
Absolutely! Unless Matt is away, lessons will continue through the holidays.
What if we want to go away on school holidays?
A couple of options for you:
1. Any pre-paid lessons can be replaced with Matt filming an extended video lesson. You will receive a video link that will be yours to own & watch forever, even after discontinuing lessons.
2. If you don't want the extended video lesson, and want to take a complete break from drumming, you can request a refund for the school holiday period.
What if I need to cancel a lesson short notice?
If you cancel within 24 hours for any reason, including sickness, it is a forfeited lesson unfortunately.
But this doesn't necessarily mean you are out of pocket. More on this in the next paragraph.
What if you are sick, Matt?
If Matt is too sick or injured to physically teach, he will reschedule the lesson to a future day/time that suits both student and teacher. If a new time can't be sorted in the near future, a lesson will be added to Matt's 'Owed Lessons' list for you to have in the future.
If I need to discontinue drum lessons altogether, how do I cancel?
Just let Matt know that you would like to end the lessons at the end of the current pre-paid month. That gives him a bit of notice to advertise that your spot is going to be available.
STEP 2:
Setup the monthly auto-payment
STEP 1:
Read the FAQ
NOTE: You only need to set this up once:
Name: Crutopia Drums
BSB: 670864
Acc: 10990610
Amount: $85
When/Date To Pay: February 1st, 2024
Frequency/Repeats: Monthly
Description: Jake Drums
Thank you!
Once that is setup, please continue to the final step below...